FAQs • Lake Saint Louis, MO • CivicEngage

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City Residents

1. When is City Hall open?: City Hall is open Monday through Friday, 8:30 a.m. to 5 p.m, except for city holidays and weather emergencies.

2. Where is the Civic Center (City Hall and Police Department) located?

The Civic Center is located at:
200 Civic Center Drive
Lake Saint Louis, MO 63367

It is near the intersection of Lake Saint Boulevard and Highway 40/61, directly across the street from the Schnucks grocery store.

3. What is the population of Lake Saint Louis?: As of 2010, it is estimated to have approximately 14,545 residents.

4. How old is Lake Saint Louis?: The City was incorporated in 1975.

5. Can I park a boat in my driveway overnight?

In areas zoned residential, trailers and recreational vehicles may be parked on the driveway between 6:00 A.M. and 10:00 P.M. without a permit and between 10:00 P.M. and 6:00 A.M. if the owner obtains a permit from the Lake Saint Louis Police Department. Residents can obtain up to 4 (four) 72 hour non-consecutive permits per calendar year.

Permits may be obtained by contacting the Lake Saint Louis Police Dispatch Center at 636-625-8018.

6. How do I find my polling place?: If you are registered to vote, a few weeks before any election you will receive a postcard telling you where you should vote. Lake Saint Louis has many voting locations. The address will be on your card. It will provide your precinct number and location where you will go to vote.

7. Where can I put signs for a garage sale?

The City of Lake Saint Louis allows only two garage sales to be conducted at the same location within any calendar year. No garage sale may continue for more than three days. Before conducting your sale, you must notify the Police Department Dispatch Office at 636-625-8018 of the time, date and location of your event as well as the name, address and telephone number of the person or persons responsible for conducting the sale. In general terms garage sale signs are not permitted but signs may be posted on parked vehicles so long as the vehicles are legally parked. You may also place signs on your property, so long as they are in place only on the day and during the hours of the sale. Garage sale signs must be no larger than 5 square feet.

Directional signs which direct potential customers to the sale are permitted in the City right of way as long as they are not larger than 3 sq ft and not taller than 3 feet. The signs can be located one (1) per intersection in any one (1) direction. They cannot be posted for more than one (1) day before and one (1) day after the sale or event and they can only be up for a maximum of three (3 consecutive days).

8. Who do I contact if I plan to have a garage sale?: Contact the Lake Saint Louis Police Department at 636-625-8018.

9. Who should I call about City Park facilities, programs or Park pavilion rentals?: Contact the Parks and Recreation Department at 636-561-4620 or contact City Hall at 636-625-1200.

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Community Development

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1. How do I apply for a Building Permit?: Apply for your permit by using the Citizenserve Online Portal. Plans for Building Permits should be uploaded to the portal with your application.

2. How long does it take to obtain a permit?: Residential permit reviews take approximately 10-14 days to complete. Commercial permit reviews take approximately 14-21 days.

3. Is a permit required for concrete flat work?: Yes, permits are required for driveway and right-of-way work by our Public Works Department. Contact Public Works at 636-695-4221 for information on required permits. No permit is needed for patios or non-driveway related slabs.

4. Is a permit required for a roof replacement?: A permit is not required for a roof replacement.

5. Is an ice and water shield required when replacing a roof?: Ice and water shield is not required unless required by the manufacturer.

6. Is drip edge required when replacing a roof?: Yes, drip edge is required.

7. Can I schedule a specific time for my inspection?: Inspections are schedule on an AM (9am-12pm) or PM (1pm-4pm). Inspections must be called in by 3:30 pm on the proceeding business day for a next day inspection.

8. Can I perform the work under the permit myself?: Work of a minor nature within a home does not require a licensed contractor, however, if excessive violations are noted at the time of the inspection, a licensed professional may be required.

9. What Building Codes has the City adopted?

2015 IBC International Building Code

2015 IPC International Plumbing Code

2015 IMC International Mechanical Code

2015 IECC International Energy Conservation Code

2014 NEC National Electric Code

2009 ANSI Accessibility Code

2015 IFGC International Fuel Gas Code

2015 IPMC International Property Maintenance Code

Public Access to Codes: https://codes.iccsafe.org/category/I-Codes?year[]=2015&page=1

10. What do I need to get an in-ground swimming pool permit?: Swimming Pool Requirements Checklist (PDF)

11. What are construction hours in Lake Saint Louis?

Weekdays 6:30 am - 8:00 pm

Saturdays 9:00 am - 6:00 pm

Sundays 12:00 pm - 6:00 pm

12. Can I have solar panels on my home or business in Lake Saint Louis?: Please see code section 420.150, M. for solar energy system requirements.

13. Can I have a fence in Lake Saint Louis?: Fences are generally not allowed in Lake Saint Louis unless you have an in-ground swimming pool with a few exeptions. The Residenctial Fence Map (PDF) shows where you may have a fence in Lake Saint Louis. A permit is required prior to installing a fence in your yard.

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Municipal Court

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1. Will points be assessed against my driving record for this ticket ?

If your ticket is for a moving violation, yes it will. If it is an equipment violation, then it will not. You can contact the Missouri Department of Revenue via their website to verify this.

2. How do I avoid getting points assessed against my driver's license?: The Municipal Court does not assess points against your driver's license. That is a function of the Missouri Department of Revenue. However, you might find that following the advice of an attorney could facilitate a change in the violation charged against you. That could feasibly prevent the assessment of points.

3. Can I talk with the judge and/or prosecutor before my court date?: The judge and prosecutor are only available at court sessions.

4. Do I have to get an attorney?: This is a matter of personal choice that depends largely on the nature of the violation and your past history. For example, if your violation is a drug or alcohol-related offense, it may be in your best interest to consult with an attorney. The Municipal Court cannot and will not provide legal advice.

5. Do I need to bring money with me to court?: The judge does expect payment the night of court. If it is your first appearance and you do not have all of the fines/costs, you will need to speak to the judge and set up payments. Once you are on a payment plan, the judge is the only person that can extend or modify that agreement. If you cannot make your payment, you will need to appear on your court date and speak directly with the judge.

6. What happens if I don't show up for my court date?

Each situation is different. There are any number of potential actions that could be taken; for example:

A bond could be forfeited
The judge could send a courtesy letter
Motions could be filed against you
A warrant could be issued for your arrest for failure to appear in court

Your best bet is to appear on time, as scheduled and show respect for your judicial system.

7. Can't I just do a class and get put on probation?: You will need to appear in court and ask the judge.

8. How do I get my license back?: There are several situation where a license may be confiscated. Therefore it is hard to answer your question. Contact the court and we will determine the best way to direct you. You can also call the Missouri Department of Revenue at 573-751-4600.

9. Will my insurance go up because of this ticket?: It depends on your insurance carrier, your previous driving record, and whether or not this ticket is for a moving violation. Check with your insurance agent.

10. Can I have a continuance?: You'll need to come to court on your assigned court date and ask the judge.

11. How do I get this ticket "fixed"?: The Lake Saint Louis Municipal Court does not "fix" tickets. If you are asking how a ticket can be amended or points reduced, you will need to see an attorney. You might also appear in court without an attorney and speak to the judge to make your request for leniency.

12. Can you recommend the name of an attorney?: It would be unethical for officers or staff of the Municipal Court to recommend an attorney. You might try contacting the Missouri Bar Association or consulting the Yellow Pages' "Attorneys" section.

13. The police won't really come to my house or job to arrest me, will they?

The police are acting within their authority to arrest you at any place or time. A warrant for failure to appear in court is no different than any other arrest order. However, if you want to avoid the embarrassment of being arrested in front of your family, friends, fellow students, or coworkers, you have the option of surrendering yourself to your local police department and posting a bond, or paying fines and costs if they have been previously assessed.

You should note that all attempts will be made to satisfy the court's arrest order should you choose not to comply.

14. Can I have someone else appear for me?: This is not in your best interest, unless the person is an attorney. The judge does realize there are extenuating circumstance that may prevent someone from appearing. Therefore, it would be better to have someone appear for you and explain to the judge why you are not there, rather than not have anybody appear at all.

15. If a warrant is issued, when will it be active?: The warrant is active as soon as the judge signs it.

16. What is the best time to show up for court and do you do first come first serve basis?: You should appear at the time indicated on your ticket, summons, or other court documents. The court lobby is open and we begin setting up for court at 5 p.m. You will be asked to sign in, and be required to pass through a metal detector - bags and purses will be searched for every ones protection. It is very important to be at court on time, as the doors will be locked when the Judge gives that directive. If the court session is small, we could be done in a half hour or sooner, so please make every effort to be at court no later than 6 p.m.

17. Can I pay with a debit or credit card?

Payment options are cash, money order, or debit / credit cards.

Go to the Municipal Court homepage to make a payment.

You will need your ticket / citation number and the amount owed.

18. Is there a dress code?

Proper attire is required for a court appearance.

General Unacceptable Attire

Hats
Inappropriate Pictures or Wording on Clothing
Shorts
Sleeveless Shirts

No shoes, no entry

Unacceptable Women's Attire

Halter Tops
Midriff Tops
Short Shorts or Short Skirts

Unacceptable Men's Attire

Sagging Pants (Pants must be worn at waist)
Tank or Muscle Man T-Shirts

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Police

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1. How do I obtain my accident report?: Accident reports can be obtained through Buy Crash for your convenience.

2. How do I get a copy of a police report?

The easiest way to attain a police report is to email Kristine Westhoff with the following information:

Date of Incident
Name of the Party Involved
Report Number
Type of Incident

Records Office Hours

Monday through Thursday
8 a.m. to 4:30 p.m.

Friday
8 a.m. to Noon

3. How do I get a police record check?

Email our Records Custodian, Kristine Westhoff, or call 636-625-8018 to obtain a local record check. There is no fee. Please include the following information:

Address During the Requested Time Frame
Date of Birth
Full Name
Social Security Number

Photo identification is required for a record check on yourself. A signed release form is required for a record check on someone else. For a statewide record check, you will need to contact the Missouri State Highway Patrol at 636-300-2800

4. Does Lake Saint Louis have a D.A.R.E program?: The Lake Saint Louis Police Department offers a Drug and Alcohol Resistance Education (D.A.R.E.) program in cooperation with Greentree Elementary School. Contact Officer Susan Ochs for more information. Be sure to visit our D.A.R.E. page for information on the program and lots of fun activities.

5. What do I do about the dogs and cats running loose in my neighborhood?

Unless there is an immediate danger, you should contact St. Charles County Animal Control at 636-949-7387. If the animal has bitten someone or is about to attack a human being or another animal, contact the Police Department at 636-625-8018 or call 911.

Allowing a pet to run loose is a violation of City ordinances and may result in a summons being issued and a fine being assessed. Please be a courteous neighbor and a good citizen by appropriately controlling your pet at all times.

6. Can I make arrangements to get my fingerprints taken?

The simplest thing to do is drop by the Department and let person who greets you know that you need to be fingerprinted. An officer will assist you as soon as possible. Unfortunately, sometimes all of our on-duty officers are busy and you may have to either wait for a while or come back at another time.

You are welcome to call 636-625-8018 and check with our Dispatch Center about officer availability, but due to our staffing levels we are unable to set specific appointments for this service.

7. Can I get a permit to park my boat in my driveway?

City residents may request and may be granted one 1-day permit per week for the maintenance, repair, cleaning, or outfitting of recreational vehicles, including boats and boat trailers. When more time is required for these activities, residents may obtain up to four 72-hour non-consecutive permits per calendar year.

Permits may be obtained by contacting the Lake Saint Louis Police Dispatch Center at 636-625-8018.

8. I want to have a garage sale. Do I need to do anything special?

On the Street Right-of-Way
Posts or Utility Poles
Street Signs
Traffic Signs

Signs may be posted on parked vehicles so long as the vehicles are legally parked. You may also place signs on your property, so long as they are in place only on the day and during the hours of the sale. Garage sale signs must be no larger than 5 square feet.

9. How do I get involved in the Neighborhood Crime Watch?: You can email Officer Susan Ochs or call 636-625-8018 if you are interested in being part of the Neighborhood Crime Watch.

10. Is there a fee for getting a copy of a report?: Yes. The fee for obtaining a copy of a specific police report is $5. This fee covers our costs for retrieving and reproducing the documents. In cases where multiple reports are requested or an extensive search is required, a fee of $25 per hour will apply to the time required for research, in addition to the fees noted above for reproduction of the report.

11. How do I give the police information about a crime?

If the crime is in progress, you should immediately call our dispatch center on 911. The Lake Saint Louis Police Department has a Police Tip Line citizens can reach by calling 636-625-7995 or by emailing the Tip Line. This service provides the public with an opportunity to provide information about any crime in the City of Lake Saint Louis. Callers may remain anonymous, should they choose to do so.

Persons with information of a crime that is being planned, you should call the Police Tip Line or contact our dispatch center at 636-625-8018 and ask to speak to an officer. If you have information regarding a crime that is under investigation, you should contact our dispatch center at 636-625-8018 to be referred to the officer handling that investigation.

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Police - Records

Show All Answers

1. How do I obtain my accident report?: Accident reports can be obtained through Buy Crash or CrashDocs for your convenience.

2. How do I get a copy of a police report?

The easiest way to attain a police report is to email Kristine Westhoff with the following information:

Date of Incident
Name of the Party Involved
Report Number
Type of Incident

3. How do I get a police record check?

Email our Records Custodian, Kristine Westhoff, or call 636-625-8018 to obtain a local record check. There is no fee. Please include the following information:

Address During the Requested Time Frame
Date of Birth
Full Name
Social Security Number

4. Is there a fee for getting a copy of a report?: Yes. The fee for obtaining a copy of a specific police report is $5. This fee covers our costs for retrieving and reproducing the documents. In cases where multiple reports are requested or an extensive search is required, a fee of $25 per hour will apply to the time required for research, in addition to the fees noted above for reproduction of the report.

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Preventing Dog Bites

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1. Who's being bitten?: Children make up more than 60% of all dog bite victims. The National Centers for Disease Control and Prevention estimates half of all children 12 and younger have been bitten by a dog. The elderly, and home service people like mail carriers and meter readers also are high on the list of frequent dog bite victims.

2. What can dog owners do to prevent bites?

Be alert. Know your dog. You should naturally be alert to signs of illness, but you must also watch for signs your dog is uncomfortable or feeling aggressive.
Before and after selection, your veterinarian is the best source for information about behavior and suitability.
Keep your dog healthy. Have your dog vaccinated against rabies and preventable infectious diseases. Parasite control is important to how your dog feels and behaves.
Make sure your pet is socialized as a young puppy, so it feels at ease around people and other animals. Expose your puppy to a variety of situations a little at a time and under controlled circumstances; continue that exposure on a regular basis as your dog gets older. If you're not sure how your dog will react to a large crowd or a busy street, be cautious. Don't put your dog in a position where it feels threatened or teased.
Neuter your pet. It's a fact: Neutered dogs are less likely to bite. Be a responsible pet owner. License your dog with the community as required. Obey leash laws. Dogs are social animals; spending time with your pet is important. Dogs that are frequently left alone have a greater chance of developing behavior problems.
Train your dog. The basic commands "sit," "stay," "no" and "come" can be incorporated into fun activities which build a bond of obedience and trust between pets and people. Don't play aggressive games like wrestling or tug-of-war with your dog.

3. How can I avoid being bitten?

Be cautious around strange dogs and treat your own pet with respect.
Be on the lookout for potentially dangerous situations.
Children must be taught not to approach strange dogs; children should be taught to ask permission from a dog's owner before petting the dog
Don't run past a dog. Dogs naturally love to chase and catch things. Don't give them a reason to become excited or aggressive.
If a dog approaches to sniff you - stay still. In most cases, the dog will go away when it determines you're not a threat.
If someone else's dog bit you, contact authorities and tell them everything you can about the dog: the owner's name, if you know it, color and size of the dog, where you saw it and if you've seen it before. These details may help animal-control officers locate the dog.
If you fall or are knocked to the ground, curl into a ball with your hands over your head and neck. Protect your face.
If you're threatened by a dog, remain calm. Don't scream. If you say anything, speak calmly and firmly. Avoid eye contact. Try to stay still until the dog leaves, or back away slowly until the dog is out of sight. Don't turn and run.
Never disturb a dog that's caring for puppies, sleeping, or eating.
Never leave a baby or small child alone with a dog.
Teach young children to be careful around pets.

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Public Works

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1. What do I do if my street light is out?: Cuivre River maintains street lights in the City, you may report problems directly to them. To report street light outages, call 636-695-4895. Please note that there is a placard on each pole about 5-6 feet from the ground with a number posted. To ensure proper service, please make note of that number and give it with your report of your light out.

2. Who do I contact for street maintenance, such as potholes and busted sidewalks?: The Public Works Department works on asphalt and concrete requests throughout most of the year (weather permitting). As we continue to work on our street maintenance program, we strive to ensure that safety sensitive repairs will be repaired or secured immediately. To make a report, call 636-695-4221.

3. Who do I contact about a traffic sign that has been damaged or has fallen?: You may call the Public Works Department at 636-695-4221.

4. Who do I contact for installation of a new traffic sign?: You may call the Public Works Department at 636-695-4221 to request a new traffic sign be installed. After the request has been made, it will be evaluated by the traffic engineer to either proceed or not to proceed with the installation of the new traffic sign.

5. What do storm drains do?: Storm drains and culverts allow rain water to drain quickly off of roads and yards, and ultimately, into Lake Saint Louis and Lake Sainte Louise.

6. How can I protect city storm drains?: Leaves and debris should never be placed in or near a storm drain, since rain events can cause debris to wash into the drain, clogging it and contributing to flooding. Additionally, chemicals should never be poured or rinsed into a storm drain. Remember "Drains to Lake". Whatever goes in our storm drains, eventually ends up in the lakes.

7. Who do I report damaged storm drains to?: Not all storm drains belong to the City of Lake Saint Louis. However, a damaged storm drain should be reported to the Public Works Department. We want to make sure that we continue to have a working storm sewer system. To make a report, call 636-695-4221.

8. Is the city responsible for the gully behind my house?

The city is responsible only if the city owns the property. If the property is privately owned then it is the owner’s responsibility.

The property owner is responsible for keeping drainage ways and water ways open. The City does not generally remove fallen trees or tree debris in city gullies unless it is causing a drainage problem.

9. Who is responsible for a fallen tree?

The city is responsible for the fallen tree only if the city owns the property. If the property is privately owned, then it is the owner’s responsibility.

If the tree has fallen into a road way, for public safety reasons the Public Works Department will cut up the tree and stack it in the owners property.

10. Does the Public Works Department accept yard debris?: Unfortunately, the Public Works Department does not accept yard debris. Most waste management companies have regular scheduled times to pick up yard debris.

11. Who is responsible for the retention ponds in my subdivision?: Retention (and detention) ponds within the city are usually the responsibility of the neighborhood association (or homeowners association).The City maintains retention/detention ponds in city parks and recreational areas.

12. Who picks up dead animals on the streets?: The Public Works Department will remove dead animals located on city streets or on city right of way. To make a report, call 636-695-4221.

13. Who do I contact about low water pressure?: Most water questions should be directed to Alliance or Public Water Supply: District 2. To make a report, call 636-561-3737.

14. What do I do about mosquito problems?

The City of Lake Saint Louis does not spray for mosquitoes. However, Saint Charles County does spray for mosquitoes.

Source control is highly recommended; mosquitoes breed well in stagnant pools of water. Make sure to remove all possible breeding sites such as flower pots, old tires, etc. Pools of water such as kiddie pools, garden ponds, and bird baths should be changed often to prevent mosquito larvae from becoming a predacious adult. Detention or retention ponds owned by the private property owners, including neighborhood associations are the responsibility of the property owners associations. Larvicide tablets are a good way to control the mosquito larvae.

For more information and questions, call Saint Charles County at 636-949-7900, ext. 4204.

15. Who do I contact with questions about required permits?: All City permits are processed online. Please see the Permits Page.

16. If I plan to dig in my yard, whom should I call to locate utilities?: Call the Missouri One Call System at 800-344-7483 (DIG-RITE). Plan on calling two days before you dig. This is a free service.

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