Show All Answers

1. What do I do if my street light is out?

Cuivre River maintains street lights in the City, you may report problems directly to them. To report street light outages, call 636-695-4895.  Please note that there is a placard on each pole about 5-6 feet from the ground with a number posted.  To ensure proper service, please make note of that number and give it with your report of your light out.  

2. Who do I contact for street maintenance, such as potholes and busted sidewalks?

The Public Works Department works on asphalt and concrete requests throughout most of the year (weather permitting). As we continue to work on our street maintenance program, we strive to ensure that safety sensitive repairs will be repaired or secured immediately. To make a report, call 636-695-4221.

3. Who do I contact about a traffic sign that has been damaged or has fallen?

You may call the Public Works Department at 636-695-4221.

4. Who do I contact for installation of a new traffic sign?

You may call the Public Works Department at 636-695-4221 to request a new traffic sign be installed. After the request has been made, it will be evaluated by the traffic engineer to either proceed or not to proceed with the installation of the new traffic sign.

5. What do storm drains do?

Storm drains and culverts allow rain water to drain quickly off of roads and yards, and ultimately, into Lake Saint Louis and Lake Sainte Louise.

6. How can I protect city storm drains?

Leaves and debris should never be placed in or near a storm drain, since rain events can cause debris to wash into the drain, clogging it and contributing to flooding. Additionally, chemicals should never be poured or rinsed into a storm drain. Remember "Drains to Lake". Whatever goes in our storm drains, eventually ends up in the lakes.

7. Who do I report damaged storm drains to?

Not all storm drains belong to the City of Lake Saint Louis. However, a damaged storm drain should be reported to the Public Works Department. We want to make sure that we continue to have a working storm sewer system. To make a report, call 636-695-4221.

8. Is the city responsible for the gully behind my house?

The city is responsible only if the city owns the property. If the property is privately owned then it is the owner’s responsibility.

The property owner is responsible for keeping drainage ways and water ways open. The City does not generally remove fallen trees or tree debris in city gullies unless it is causing a drainage problem.

9. Who is responsible for a fallen tree?

The city is responsible for the fallen tree only if the city owns the property. If the property is privately owned, then it is the owner’s responsibility.

If the tree has fallen into a road way, for public safety reasons the Public Works Department will cut up the tree and stack it in the owners property.

10. Does the Public Works Department accept yard debris?

Unfortunately, the Public Works Department does not accept yard debris. Most waste management companies have regular scheduled times to pick up yard debris.

11. Who is responsible for the retention ponds in my subdivision?

Retention (and detention) ponds within the city are usually the responsibility of the neighborhood association (or homeowners association).The City maintains retention/detention ponds in city parks and recreational areas.

12. Who picks up dead animals on the streets?

The Public Works Department will remove dead animals located on city streets or on city right of way. To make a report, call 636-695-4221.

13. Who do I contact about low water pressure?

Most water questions should be directed to Alliance or Public Water Supply: District 2. To make a report, call 636-561-3737.

14. What do I do about mosquito problems?

The City of Lake Saint Louis does not spray for mosquitoes. However, Saint Charles County does spray for mosquitoes.

Source control is highly recommended; mosquitoes breed well in stagnant pools of water. Make sure to remove all possible breeding sites such as flower pots, old tires, etc. Pools of water such as kiddie pools, garden ponds, and bird baths should be changed often to prevent mosquito larvae from becoming a predacious adult. Detention or retention ponds owned by the private property owners, including neighborhood associations are the responsibility of the property owners associations. Larvicide tablets are a good way to control the mosquito larvae.

For more information and questions, call Saint Charles County at 636-949-7900, ext. 4204.

15. Who do I contact with questions about required permits?

All City permits are processed online.  Please see the Permits Page. 

16. If I plan to dig in my yard, whom should I call to locate utilities?

Call the Missouri One Call System at 800-344-7483 (DIG-RITE). Plan on calling two days before you dig. This is a free service.